We repair the most common smartphones available in the market, including Apple, HTC, and Samsung.

Yes, no problem; please bring your device or mail it to us. Depending on what was done, there could be prior repair attempt additional fees.

Yes, you can; give us a call and describe your problem, and we will see what we can do for you.

You can mail-in anything listed on our site. If you have any questions or your device is not listed, please call and our technicians will assist you.

We only need your device. Do not include accessories or the original packaging, as this will only increase the shipping cost. Any other information we need will be provided from the mail-in form.

We need the passcode to test your devices after the repair. It is recommended. If you do not wish to provide your passcode, certain functions won’t be tested and can’t be verified by us to work. The passcode/password can be entered into the ticket.

No, we do not need your SIM card, but without it, we cannot fully test your device.

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course, if you can’t make it to us, try to dry it out, then bring or mail your device.

The most straightforward answer to that question is to call us so our technicians can diagnose the problem.

Water damage repairs generally take between 24 and 72 hours to complete, depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Yes, any unresponsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the digitizer (the part being replaced) is responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

If the actual screen of the phone is bleeding, white, or has dead pixels, then you will need to select the LCD & Glass option, as the LCD has suffered irreversible damage. Still unsure? You can send a picture of the phone’s current condition (while powered on) to support@rosalesupertech.com, and we will help diagnose the issue.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.